Side by side
LibreDesk vs OpenSupports
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APILinuxMac+3
LibreDesk offers a broad support-desk feature set without paid tiers, provided your team can operate its required self-hosted infrastructure. Its inbox, automation, AI, reporting, and API capabilities cover varied support workflows.
Visit LibreDesk Free plan APISelf-hostedWeb
OpenSupports provides a broad open-source ticket workflow with multilingual interfaces and integration options. Confirm the older PHP requirement or consider its managed offering if your team does not want to install and maintain it.
Visit OpenSupportsThe facts
| LibreDesk | OpenSupports | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Linux, Mac, Self-hosted, Web, Windows | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 3 |
| Maker | Not published | Not published |
| Website | libredesk.io | opensupports.com |
| On help desk software | #36 of 101 | #40 of 101 |
LibreDesk: what it does well
- Free self-hosting with all features
- Unified chat, email, and WhatsApp inbox
- AI assistant and agent copilot
- Rules for tagging, assignment, and routing
- HTTP/JSON APIs and webhooks
What to know first
- Requires PostgreSQL and Redis
- Self-hosted deployment required
- External sign-in still needs LibreDesk accounts
OpenSupports: what it does well
- Free and open source
- Customers can submit tickets without accounts
- Departments, roles, filtering, and search
- REST API for application integration
- Knowledge base for FAQs and guides
What to know first
- PHP 8 is not supported yet
- Self-hosting requires PHP, MySQL, and PDO
- Managed and custom plan prices are unlisted
Alternatives to LibreDesk Alternatives to OpenSupports The whole list