Side by side

Konversio Pilot vs Pega Customer Service

Both stand on ai customer service agents. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Konversio Pilot

Free plan Self-hosted

Konversio Pilot combines AI-assisted support work with self-hosting and operator-controlled models. Its free, MIT-licensed approach suits teams prioritizing infrastructure and data control.

Visit Konversio Pilot

Choose Pega Customer Service for enterprise service operations spanning many channels, automation types, and deployment models. Look elsewhere if you need publicly posted pricing or an immediately available trial.

Visit Pega Customer Service

The facts

	Konversio Pilot	Pega Customer Service
Free plan	Yes	Not published
Open source	Not published	Not published
Runs on	Self-hosted	Android, API, iPhone, Self-hosted, Web
Lowest paid plan	Not published	Free or on request
Plans published	None	1
Maker	Not published	Pega Customer Service
Website	konversio.org	pega.com
On ai customer service agents	#12 of 56	#16 of 56

Konversio Pilot: what it does well

Free plan with no paywalled automation
Self-hosted data control
Human handoff and issue routing
Multiple listed support channels
Supports operator or self-hosted models

What to know first

Self-hosted deployment required
Release 0.0.3 adds listed integrations
Model operation depends on configured providers
Hard-forked from Chatwoot CE v4.13

Pega Customer Service: what it does well

Automates routine requests with Predictable AI
Unified desktop supports guidance and task automation
Channels retain conversation context
Includes attended and unattended robotic process automation
Supports cloud, client-managed, and on-premises deployment

What to know first

Pricing is available only on request
The advertised 30-day trial is being upgraded
Some compliance assessments exclude selected features

Alternatives to Konversio Pilot Alternatives to Pega Customer Service The whole list