Side by side

Kapiche vs Zonka Feedback

Both stand on feedback analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Kapiche

Paid APIWeb

Kapiche combines multi-channel feedback analysis with predictive signals and conversation quality scoring. Its entry pricing and lack of a trial are important considerations for teams evaluating it.

Visit Kapiche

Zonka Feedback

Free trial AndroidAPIiPhone+2

Zonka Feedback combines survey collection, analysis, and workflows for customer and employee feedback. Its 14-day trial is listed, while pricing depends on a custom quote.

Visit Zonka Feedback

The facts

	Kapiche	Zonka Feedback
Free plan	No	A free trial
Open source	Not published	Not published
Runs on	API, Web	Android, API, iPhone, Self-hosted, Web
Lowest paid plan	Bronze: $2 a month	Feedback Management: $99 a month
Plans published	4	6
Maker	Not published	Not published
Website	kapiche.com	zonkafeedback.com
On feedback analytics software	#10 of 19	#6 of 19

Kapiche: what it does well

Analyzes feedback across surveys, support, reviews, and social media.
Classifies sentiment, contact reasons, escalation risk, and satisfaction signals.
Scores conversations against custom quality frameworks.
Integrates with Zendesk, Salesforce, Qualtrics, and others.
Supports CSV and XLSX uploads.

What to know first

No free plan or free trial.
Pricing is listed from $1,060/mo.
Bronze lists 50,000 rows and 10 fields per project.

Zonka Feedback: what it does well

Collects feedback through email, SMS, and WhatsApp.
Measures NPS, CSAT, and CES.
Survey builder includes more than 30 question types.
Offline responses sync when a connection is available.
Offers regional hosting across four regions.

What to know first

Pricing requires a custom quote.
AI Feedback Intelligence can be bundled with Feedback Management.
Premium integrations are listed with Feedback Management.

Alternatives to Kapiche Alternatives to Zonka Feedback The whole list