Side by side
Ivanti Service Desk vs Xurrent Service Level Management
Both stand on sla management. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb
Visit Ivanti Service Desk Paid AndroidAPIiPhone+1
Choose Xurrent if your IT organization or MSP needs automated service target tracking, escalation, and reporting across different agreement types. Check the plan scope and custom pricing against your user, integration, and support needs before selecting a tier.
Visit Xurrent Service Level ManagementThe facts
| Ivanti Service Desk | Xurrent Service Level Management | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 5 |
| Maker | Not published | Not published |
| Website | ivanti.com | xurrent.com |
| On sla management | #17 of 23 | #13 of 23 |
Ivanti Service Desk: what it does well
Xurrent Service Level Management: what it does well
- Supports SLAs, OLAs, and XLAs with response and resolution targets.
- Targets inherit from service offerings and support-hours calendars.
- Rules can trigger actions and notifications when breach risk emerges.
- Escalation policies can route breaches to support leadership or management.
- Offers multiple APIs, Workato, and Jira integrations.
What to know first
- Pricing is custom and available on request.
- Starter includes 20 platform users per month and one integration.
- Corporate plan limits templated integrations to three.
- Business-hours support is specified for Corporate and MSP Corporate.
Alternatives to Ivanti Service Desk Alternatives to Xurrent Service Level Management The whole list