Side by side
IQVIA SmartSolve Complaint Management vs Thentia Cloud Complaints & Investigations
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+2
SmartSolve Complaint Management brings complaint intake, investigation, reporting, and analytics into a cloud quality platform. Prospective organizations need to contact IQVIA for pricing.
Visit IQVIA SmartSolve Complaint Management Paid Web
Consider Thentia Cloud Complaints & Investigations if your regulatory organization needs a configurable public complaint portal and a detailed investigation record in a licensee database. Pricing requires contacting Thentia, and the listed platform is web-based.
Visit Thentia Cloud Complaints & InvestigationsThe facts
| IQVIA SmartSolve Complaint Management | Thentia Cloud Complaints & Investigations | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 2 | 1 |
| Maker | Not published | Not published |
| Website | iqvia.com | thentia.com |
| On complaint management software | #12 of 26 | #23 of 26 |
IQVIA SmartSolve Complaint Management: what it does well
- Accepts complaints through multiple web and business-system channels.
- Guides complaint evaluation with configurable decision trees.
- Supports reportability workflows across seven named jurisdictions.
- Provides analytics on complaint patterns and resolution times.
- Connects with other SmartSolve quality modules.
What to know first
- Pricing is available on request.
- Workflow configuration and reporting are oriented to life sciences organizations.
Thentia Cloud Complaints & Investigations: what it does well
- Public complaint submissions trigger real-time staff notifications.
- Agencies can customize complaint forms with a drag-and-drop editor.
- Case records cover evidence, witnesses, hearings, outcomes, and charges.
- Supports integrations with API-enabled third-party web applications.
- Lists federated authentication and optional two-factor authentication.
What to know first
- Pricing is on request.
- The listed platform is web-based.
- Phone support is available during business hours.
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