iET ITSM vs OpenText Service Management
| iET ITSM | OpenText Service Management | |
|---|---|---|
| Platforms | Web | Android, iOS, Web |
| Risk assessment | Yes | Yes |
| Approval workflows | Yes | Yes |
| Change calendar | Yes | Yes |
| Change audit trail | Yes | Yes |
| CMDB linking | Yes | Yes |
| Free plan | No | |
| Emergency changes | Yes | |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | both |
Listed together in Best IT Change Management Software