Side by side
ICTContact vs VICIdial
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APILinuxSelf-hosted+1
ICTContact combines multi-channel contact center functions with CRM integrations, monitoring, and an AI voice agent. Its listed plans have defined agent counts, and predictive dialing is an add-on.
Visit ICTContact
Free plan Open source AndroidAPIiPhone+3
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| ICTContact | VICIdial | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API, Linux, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Enterprise Edition: $399, paid once | VICIhost hosting: $400 per server a month |
| Plans published | 2 | 4 |
| Maker | ICTContact | VICIdial |
| Website | ictcontact.com | vicidial.com |
| On call center software | #5 of 122 | #1 of 122 |
ICTContact: what it does well
- Supports voice, SMS, email, and WhatsApp.
- AI voice agent can update CRM records and hand off calls.
- Lists live monitoring and performance reports.
- Free community edition is available to download and install.
- Supports Asterisk, SIP, and IAX2.
What to know first
- Enterprise Edition lists five agents for $399 a month.
- Service Provider lists 20 agents for $1,500 a month.
- Predictive dialing is an add-on.
- Setup options list Red Hat, Rocky Linux, CentOS 8.x and 9.x, and Docker.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to ICTContact Alternatives to VICIdial The whole list