Side by side
ICTContact vs PhoneSuite CTI Client
Both stand on computer telephony integration software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
ICTContact combines multi-channel contact center functions with CRM integrations, monitoring, and an AI voice agent. Its listed plans have defined agent counts, and predictive dialing is an add-on.
Visit ICTContactChoose PhoneSuite CTI Client if your Windows setup uses a supported phone system and you need computer-assisted call handling. Its 30-day trial provides the full Professional feature set, and a limited freeware edition is also available. Look elsewhere if you rely on New Outlook (2025) or need a platform other than Windows.
Visit PhoneSuite CTI ClientThe facts
| ICTContact | PhoneSuite CTI Client | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Linux, Self-hosted, Web | Windows |
| Lowest paid plan | Enterprise Edition: $399, paid once | Free or on request |
| Plans published | 2 | 2 |
| Maker | ICTContact | Not published |
| Website | ictcontact.com | phonesuite.de |
| On computer telephony integration software | #1 of 22 | #3 of 22 |
ICTContact: what it does well
- Supports voice, SMS, email, and WhatsApp.
- AI voice agent can update CRM records and hand off calls.
- Lists live monitoring and performance reports.
- Free community edition is available to download and install.
- Supports Asterisk, SIP, and IAX2.
What to know first
- Enterprise Edition lists five agents for $399 a month.
- Service Provider lists 20 agents for $1,500 a month.
- Predictive dialing is an add-on.
- Setup options list Red Hat, Rocky Linux, CentOS 8.x and 9.x, and Docker.
PhoneSuite CTI Client: what it does well
- Supports dialing, answering, transferring, holding, conferencing, and call logging.
- Screen pop, click-to-dial, and in-call controls are included.
- Connectors cover Asterisk, FRITZ!Box, and listed IP phone families.
- 30-day trial includes the full Professional feature set.
- A limited freeware edition is available.
What to know first
- Runs on Windows only.
- New Outlook (2025) is not supported.
- Some call functions depend on the phone or TAPI driver.
- Contact source availability varies by edition.
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