Side by side
Hornbill Service Manager vs iET Enterprise Service Management
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Consider Hornbill Service Manager if your organization needs cloud-based service management across IT and non-IT departments, with catalog, workflow, knowledge and asset capabilities. Organizations that need pricing upfront should note that pricing is available on request.
Visit Hornbill Service Manager
iET Enterprise Service Management extends service processes across departments and includes customization, integrations and reporting. Organizations will need to contact sales for pricing and licensing details.
Visit iET Enterprise Service ManagementThe facts
| Hornbill Service Manager | iET Enterprise Service Management | |
|---|---|---|
| Free plan | Yes | Not published |
| Open source | Not published | Not published |
| Runs on | Web | Android, API, iPhone, Web, Windows |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 1 |
| Maker | Not published | Not published |
| Website | hornbill.com | iet-solutions.com |
| On enterprise service management software | #13 of 34 | #17 of 34 |
Hornbill Service Manager: what it does well
- Supports both IT and non-IT departments.
- Includes a service catalog and employee portal.
- Workflow automation is included.
- Combines a knowledge base with asset management.
- Offers a free plan.
What to know first
- The product is cloud-deployed.
- Pricing for options beyond the free plan is available on request.
iET Enterprise Service Management: what it does well
- Processes can be reused beyond IT departments.
- Forms and workflows are customizable.
- Integration Center connects third-party data.
- Reports include ad-hoc analysis.
- Two-factor authentication is listed.
What to know first
- Pricing is available only by contacting sales.
- The smart client is based on Microsoft .NET Framework.
- Administrator and developer training includes a five-day course.
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