Side by side
HelpHero vs Onboard
Both stand on customer onboarding software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIExtensionWeb
Choose HelpHero if your team needs targeted onboarding tours, task checklists, and contextual prompts for HTML-based apps. Its 14-day trial offers a way to try the paid service, which starts at $55 a month for up to 1,000 MAU. Look elsewhere if you need native mobile app support or a free plan.
Visit HelpHero Free trial APIWeb
Onboard combines customer-facing collaboration with deal-driven plans and project oversight. Its Starter plan begins at $25/mo month-to-month, with seat and project limits to consider.
Visit OnboardThe facts
| HelpHero | Onboard | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Extension, Web | API, Web |
| Lowest paid plan | Up to 1,000 MAU: $550 a year | Starter: $25 a month |
| Plans published | 10 | 3 |
| Maker | Not published | Not published |
| Website | helphero.co | onboard.io |
| On customer onboarding software | #19 of 31 | #23 of 31 |
HelpHero: what it does well
- Build multi-step tours that span pages and highlight interface elements.
- Use checklists to track onboarding task progress.
- Trigger contextual prompts on click or hover.
- Target tours by language, device, browser, and user properties.
- Analytics include tour interaction, step completion, drill-downs, and A/B testing.
What to know first
- There is no free plan.
- Native mobile apps are not supported.
- Tours pause after usage exceeds 120% of the MAU limit without an upgrade.
- The lowest listed plan costs $55 a month.
Onboard: what it does well
- Customer portal supports tasks, timelines, files, and questions.
- Plans can be generated from deal data.
- Dashboards show risks, capacity, and bottlenecks.
- REST API includes webhook support.
- Starter and Essentials trials require no credit card.
What to know first
- No free plan is listed.
- Starter has one paid seat and up to 25 active projects.
- Contributors and view-only users are unavailable on Starter.
Alternatives to HelpHero Alternatives to Onboard The whole list