Side by side
GetWFM vs HiveDesk Contact Center WFM
Both stand on call center workforce management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APIWeb
Visit GetWFM Free trial APIExtensioniPhone+4
Choose HiveDesk if your contact center needs shift scheduling, adherence reporting, tracked timesheets, and configurable activity monitoring in a cloud service. Consider the ACD limitation and the stated certification limits when assessing it for your operation.
Visit HiveDesk Contact Center WFMThe facts
| GetWFM | HiveDesk Contact Center WFM | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | No | No |
| Runs on | API, Web | API, Extension, iPhone, Linux, Mac, Web, Windows |
| Lowest paid plan | Free or on request | See the plans |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | getwfm.com | hivedesk.com |
| On call center workforce management software | #1 of 24 | #4 of 24 |
GetWFM: what it does well
HiveDesk Contact Center WFM: what it does well
- Create recurring shifts and assign them to queues, projects, or client accounts.
- Reports flag late starts, early departures, and absences.
- Timesheets include manager approval and PDF or Excel export.
- Includes adherence tracking, intraday management, skills-based scheduling, and agent self-service.
- REST API and webhooks support custom integrations.
What to know first
- Does not directly integrate with ACD or omnichannel routing platforms.
- Screenshots are unavailable on mobile.
- Does not hold SOC 2, ISO 27001, HIPAA, or PCI DSS certifications.
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