Side by side
Genuity Helpdesk vs KACE Systems Management Appliance
Both stand on it asset management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidiPhoneWeb
Genuity Helpdesk combines ticket workflows, department workspaces, and mobile access for support teams. The Community Plan has a gross-sales requirement, while paid plans start at $39.99 per month.
Visit Genuity Helpdesk
Free trial AndroidAPIiPhone+5
Visit KACE Systems Management Appliance The facts
| Genuity Helpdesk | KACE Systems Management Appliance | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | IT Help Desk Plan: $39.99 a month | Free or on request |
| Plans published | 5 | 1 |
| Maker | Genuity Helpdesk | KACE Systems Management Appliance |
| Website | gogenuity.com | quest.com |
| On it asset management software | #29 of 112 | #33 of 112 |
Genuity Helpdesk: what it does well
- Tickets can arrive by form, portal, or email.
- Includes SLAs, reports, and asset management.
- Integrates with Microsoft Teams and Slack.
- Available on web, Android, and iOS.
- Includes real-time chat support and free onboarding.
What to know first
- Free Community Plan requires $12,000 annual gross sales.
- Paid plans start at $39.99 per month.
- Free trial is limited to 30 days.
KACE Systems Management Appliance: what it does well
Alternatives to Genuity Helpdesk Alternatives to KACE Systems Management Appliance The whole list