Side by side
Freshcaller vs VICIdial
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Freshcaller brings routing, call controls, and call intelligence into a cloud contact center, with integrations for other Freshworks products. The free plan adds per-minute charges, while annual Growth costs $15 a month and includes 2,000 incoming minutes monthly.
Visit Freshcaller
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| Freshcaller | VICIdial | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Growth: $15 a month | VICIhost hosting: $400 per server a month |
| Plans published | 4 | 4 |
| Maker | Not published | VICIdial |
| Website | freshworks.com | vicidial.com |
| On call center software | #2 of 122 | #1 of 122 |
Freshcaller: what it does well
- Phone numbers are available from more than 90 countries.
- Supports team-, time-, and intent-based routing.
- Call recordings, transcripts, and live dashboards are included.
- 14-day trial includes Enterprise-plan features.
What to know first
- Free plan has per-minute charges.
- Mobile app is available only in English.
- Mobile app requires iOS 10 or Android 5.0 and higher.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to Freshcaller Alternatives to VICIdial The whole list