Side by side
FreeScout vs GoatFlow
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application. Its free plan lists unlimited agents, tickets, and mailboxes; organizations need to account for running it themselves.
Visit FreeScout Free plan APILinuxSelf-hosted+1
Choose GoatFlow if your team wants a free, self-hosted helpdesk with email ticketing, automation, and OTRS migration support. Its listed minimum system requirements and deployment options make it a better fit for teams able to manage a server environment.
Visit GoatFlowThe facts
| FreeScout | GoatFlow | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | API, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Not published | Not published |
| Website | freescout.net | goatflow.io |
| On help desk software | #5 of 101 | #9 of 101 |
FreeScout: what it does well
- Free plan costs nothing.
- Unlimited support agents, tickets, and mailboxes.
- Includes SLA management and ticket automation.
- Provides a help center and customer portal.
- API access is available.
What to know first
- The application is self-hosted.
- It is a PHP/MySQL application.
GoatFlow: what it does well
- Free Community Edition under Apache 2.0
- Email can create or update tickets
- Scheduled reminders and overdue escalations
- Supports LDAP and OIDC/OAuth2.0 sign-in
- Includes 15 languages and RTL support
What to know first
- Requires at least 2 CPU cores, 4 GB RAM, and 20 GB storage
- Deployment requires a supported server environment such as Linux or OpenShift
Alternatives to FreeScout Alternatives to GoatFlow The whole list