Side by side
FreeITSM vs GudDesk
Both stand on ai it service desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source APIExtensionLinux+4
FreeITSM covers ticketing, assets, and service management workflows without a paid tier, but deployment is self-hosted and formal support is not available. Consider the hosting requirements and possible AI-provider charges before adopting it.
Visit FreeITSM Free plan APISelf-hostedWeb
GudDesk combines a shared inbox, knowledge base, automation and AI agents, with both hosted and self-hosted options. The free plan has defined member and conversation limits; Pro costs $29 a month, billed flat.
Visit GudDeskThe facts
| FreeITSM | GudDesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Not published |
| Runs on | API, Extension, Linux, Mac, Self-hosted, Web, Windows | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Pro Plan: $29 a month |
| Plans published | 2 | 2 |
| Maker | Not published | Not published |
| Website | freeitsm.co.uk | guddesk.com |
| On ai it service desk software | #1 of 23 | #4 of 23 |
FreeITSM: what it does well
- 23 integrated modules are included.
- Mailbox integration supports Microsoft 365 and Google Workspace.
- Asset tracking includes VMware discovery through vCenter.
- Lists SSO, encryption key management, and TOTP MFA.
- Free forever with no premium tiers.
What to know first
- No formal support is offered.
- AI provider usage may cost extra.
- Hosting requires the listed server setup options.
GudDesk: what it does well
- Free plan includes up to 2 members and 500 conversations monthly.
- Shared inbox combines chat, email and bot conversations.
- Knowledge base includes searchable public help center and analytics.
- Self-hosting supports Docker Compose or bare metal.
- Pro includes unlimited members and conversations.
What to know first
- Free plan is limited to 2 workspace members.
- Free plan is limited to 500 conversations per month.
- Several listed integrations are marked soon.
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