Feelingstream vs Puzzel Advanced Agent Assist

Feelingstream

5.5 #2 in Call Center Speech Analytics Software

About Feelingstream

Puzzel Advanced Agent Assist

5.2 #11 in Agent Assist Software

About Puzzel Advanced Agent Assist
FeelingstreamPuzzel Advanced Agent Assist
Free planNoNo
Free trialNoNo
Paid from——
Open sourceNoNo
Platformsapi, macOS, self-hosted, Web, WindowsWeb
Real-time guidance—Yes
Suggested replies—Yes
Knowledge retrieval—Yes
Conversation summaries—Yes
Supported channels—multichannel

Both are listed in Best Agent Assist Software. On Freedom251, Feelingstream scores higher on our published basis.