Side by side
Feedbackly vs Verint Voice of the Customer
Both stand on voice of customer software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Feedbackly combines survey collection across many channels with emotional metrics, journey analysis and tiered response limits. The 14-day trial may help prospective customers assess it, but there is no free plan and response access depends on the subscription tier.
Visit FeedbacklyChoose Verint Voice of the Customer if your organization needs to combine feedback across customer channels and use analytics and workflows to guide follow-up. Organizations seeking a stated price or a listed platform beyond web should look elsewhere.
Visit Verint Voice of the CustomerThe facts
| Feedbackly | Verint Voice of the Customer | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Android, iPhone, Web |
| Lowest paid plan | Single (annual billing): €199 a year | Free or on request |
| Plans published | 9 | 1 |
| Maker | Feedbackly | Not published |
| Website | feedbackly.com | verint.com |
| On voice of customer software | #7 of 30 | #26 of 30 |
Feedbackly: what it does well
- Measures emotion with EVI®, alongside NPS and CSAT
- Supports online and offline survey collection
- Includes multilingual surveys and question logic
- Pro offers 20,000 responses per year
What to know first
- No free plan
- Single is limited to 5,000 responses yearly
- Data above plan limits is restricted until upgrade
- API access is listed as unavailable
Verint Voice of the Customer: what it does well
- Combines survey, speech, text, and website feedback.
- Includes speech and text analytics, CX intelligence, and predictive modeling.
- Survey data can trigger follow-up workflows.
- Analyzes digital customer journeys and can act in real time.
- Open Platform is built to integrate with CRM, CCaaS, and data environments.
What to know first
- Pricing is available by request.
- The listed platform is web.
Alternatives to Feedbackly Alternatives to Verint Voice of the Customer The whole list