Side by side
Faveo Helpdesk vs Helpy
Both stand on it knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Faveo Helpdesk combines core ticket-support functions with a free two-agent plan and annual paid tiers. Check the unpriced Freelancer and Enterprise options directly when planning agent capacity.
Visit Faveo Helpdesk Free plan APISelf-hostedWeb
Helpy brings ticketing, customer self-service, live chat, and data-handling controls into one support platform. Review hosting requirements and plan details, particularly if you need self-hosting or a cloud option.
Visit HelpyThe facts
| Faveo Helpdesk | Helpy | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API | API, Self-hosted, Web |
| Lowest paid plan | See the plans | Self Hosted: $40 per seat a month |
| Plans published | 6 | 6 |
| Maker | Faveo Helpdesk | Not published |
| Website | faveohelpdesk.com | helpy.io |
| On it knowledge base software | #13 of 60 | #9 of 60 |
Faveo Helpdesk: what it does well
- Free plan includes two agent seats
- Shared inbox and customer portal
- SLA management and ticket automation
- API access available
- Startup includes automatic ticket assignment
What to know first
- Paid plans billed annually
- General platform listing is API
Helpy: what it does well
- Includes ticket automation and SLA management
- Supports data masking and deletion requests
- Offers REST API and webhooks
- Cloud trial lasts 14 days
What to know first
- Self-hosted plan requires an annual contract
- Self-hosted guide specifies Ubuntu 18.04 and at least 2 GB RAM
- Cloud plans are cloud hosted only
Alternatives to Faveo Helpdesk Alternatives to Helpy The whole list