Side by side
Faveo Helpdesk vs Go Help Desk
Both stand on customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan API
Faveo Helpdesk combines core ticket-support functions with a free two-agent plan and annual paid tiers. Check the unpriced Freelancer and Enterprise options directly when planning agent capacity.
Visit Faveo Helpdesk
Free plan APISelf-hostedWeb
Go Help Desk provides self-hosted ticket workflows with role controls, SLAs, search, and integration endpoints. Its open-source model avoids SaaS fees, while several broader service-management features remain planned.
Visit Go Help DeskThe facts
| Faveo Helpdesk | Go Help Desk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API | API, Self-hosted, Web |
| Lowest paid plan | See the plans | Not published |
| Plans published | 6 | None |
| Maker | Faveo Helpdesk | Not published |
| Website | faveohelpdesk.com | gohelpdesk.org |
| On customer support software | #8 of 29 | #12 of 29 |
Faveo Helpdesk: what it does well
- Free plan includes two agent seats
- Shared inbox and customer portal
- SLA management and ticket automation
- API access available
- Startup includes automatic ticket assignment
What to know first
- Paid plans billed annually
- General platform listing is API
Go Help Desk: what it does well
- Open source under AGPL v3.0
- No SaaS fees
- Supports SAML 2.0 SSO and TOTP MFA
- Offers REST API and MCP server
- Includes configurable SLA targets
What to know first
- Reporting and knowledge base are roadmap items
- Multi-tenancy is planned for a future milestone
- Self-hosting requires PostgreSQL and Go
- Attachments are limited to 25 MB
Alternatives to Faveo Helpdesk Alternatives to Go Help Desk The whole list