Side by side
EvaluAgent vs MaxContact Conversation Analytics
Both stand on contact center analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
EvaluAgent brings conversation scoring, calibration, compliance review and coaching workflows together in a web product. Teams seeking additional analysis can choose the plan with intent detection, themes, sentiment tracking and predictive voice-of-customer metrics.
Visit EvaluAgent Paid Web
Visit MaxContact Conversation Analytics The facts
| EvaluAgent | MaxContact Conversation Analytics | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Web | Web |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 2 | None |
| Maker | Not published | Not published |
| Website | evaluagent.com | maxcontact.com |
| On contact center analytics software | #22 of 30 | #26 of 30 |
EvaluAgent: what it does well
- Automated QA scoring covers 100% of conversations.
- Includes custom scorecards and coaching workflows.
- Offers calibration tools and compliance reviews.
- Conversation Intelligence adds intent and theme detection.
- Includes onboarding and a dedicated customer success manager.
What to know first
- Pricing for both listed plans is not provided.
- Available on web only.
MaxContact Conversation Analytics: what it does well
Alternatives to EvaluAgent Alternatives to MaxContact Conversation Analytics The whole list