Side by side
eCase vs Infreemation Complaints
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Consider eCase if your UK public sector organisation needs configurable case management for complaints and correspondence, with workflows, reporting, and support. Review the email encryption limitation and confirm the pay-per-use configuration and cost fit your organisation before choosing it.
Visit eCase Free trial Web
Infreemation Complaints centralises complaint intake, case histories, deadlines, and staff assignment in a browser-based service. Pricing is tailored and a trial is available, but reporting is described as basic.
Visit Infreemation ComplaintsThe facts
| eCase | Infreemation Complaints | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 7 |
| Maker | eCase | Infreemation Complaints |
| Website | ecase.co.uk | digital-interactive.com |
| On complaint management software | #12 of 26 | #8 of 26 |
eCase: what it does well
- Manages complaints and multiple types of public sector correspondence.
- Supports reassignment, prioritisation, approvals, timelines, and audit trails.
- Web forms support logging, triage, and assignment.
- Integrates with Microsoft Office and Google Docs through eCase Sync.
- Offers dashboards, reporting, and SLA tracking.
What to know first
- Pricing is pay-per-use, with no amount stated.
- Emails sent through eCase are not encrypted.
- The service is aimed at UK public sector organisations.
Infreemation Complaints: what it does well
- Accepts complaints across six listed delivery channels
- Tracks due dates and alerts users to approaching deadlines
- Maintains case timelines and audit trails
- Supports assignment, approval workflows, and SLA tracking
- Offers a 30-day trial
What to know first
- No free plan is listed
- Pricing is available only on request
- Reporting depth is described as basic
Alternatives to eCase Alternatives to Infreemation Complaints The whole list