Side by side
DialPhone Contact Center vs Netcall Omnichannel Contact Centre
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
DialPhone combines multi-channel contact handling with routing, AI tools, and workforce features. The listed plan prices use annual billing, and real-traffic evaluation requires a paid pilot.
Visit DialPhone Contact CenterChoose Netcall Omnichannel Contact Centre if your organisation needs one cloud platform for voice and digital customer conversations, with routing, AI assistance, translation, and agent context. Look elsewhere if you need published pricing or a platform fee sized differently from the listed 25-concurrent-agent plan.
Visit Netcall Omnichannel Contact CentreThe facts
| DialPhone Contact Center | Netcall Omnichannel Contact Centre | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | Standard: $65 a month | Liberty Converse platform fee (including 25 Concurrent Agents): £20,700 a year |
| Plans published | 4 | 1 |
| Maker | Not published | Netcall Omnichannel Contact Centre |
| Website | dialphone.com | netcall.com |
| On call center software | #94 of 124 | #79 of 124 |
DialPhone Contact Center: what it does well
- Routes calls by agent skills and queue priority.
- Supports voice and more than 20 digital channels.
- Concierge handles routine inquiries in three languages.
- REST API is available on every plan.
What to know first
- Pricing is listed with annual billing.
- Evaluating real agent traffic requires a paid pilot.
- Enterprise pricing is custom.
Netcall Omnichannel Contact Centre: what it does well
- Coordinates voice, email, SMS, chat, social, video, and callbacks.
- Routes interactions by agent skills and issue complexity.
- AI assistants can pass conversations to agents with suggested responses.
- Translates chats from over 75 languages into English.
- Includes PCI-compliant payment handling, GDPR controls, and SSO.
What to know first
- Pricing is available on request.
- The listed platform fee includes 25 concurrent agents.
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