Side by side
DevRev vs Vision Helpdesk
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
DevRev combines enterprise search, service workflows, and customer support in one AI product. Its free Mini plan provides an entry point, while larger deployments use quote-based plans and usage-based pricing.
Visit DevRevChoose Vision Helpdesk if you need a multi-channel ticketing suite, or want customer support and IT service management products under one name. Its multiple-brand controls and broad Service Desk functions are useful for more complex support setups. Look elsewhere if encryption at rest must be included without an add-on, or if a free license without branding is essential.
Visit Vision HelpdeskThe facts
| DevRev | Vision Helpdesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | No |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Free or on request | See the plans |
| Plans published | 3 | 17 |
| Maker | Not published | Not published |
| Website | devrev.ai | visionhelpdesk.com |
| On help desk software | #41 of 101 | #37 of 101 |
DevRev: what it does well
- Free Mini plan available
- Natural-language answers from company data
- Actions are logged and reversible
- Up to 70 language voice AI
- Android, iOS, and web access
What to know first
- Pro and Max prices require contacting DevRev
- Usage pricing scales with monthly active users
- Advanced features differ by plan
Vision Helpdesk: what it does well
- Combines email, social, phone, chat, portal, and API conversations in tickets.
- Workflow rules support SLAs, escalations, dispatch, and automatic closure.
- Satellite Help Desk separates portals and data for multiple brands.
- Service Desk includes IT asset, CMDB, and change management.
- Free Android and iPhone apps support staff working away from desks.
What to know first
- Customer data encryption at rest requires the Advanced Security Add-on.
- Free on-premises licenses include Vision Helpdesk branding.
- Major-version upgrades for free licenses may incur a fee.
Alternatives to DevRev Alternatives to Vision Helpdesk The whole list