Decagon vs Open
| Decagon | Open | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $0.75/mo |
| Open source | No | No |
| Platforms | Web | Web |
| Supported channels | Chat, voice, email; SMS is also mentioned by Decagon | voice, chat, email, WhatsApp, SMS, Slack, Teams, social |
| Human handoff | Yes | Yes |
| Free plan | — | No |
| AI service agent | — | Yes |
| Automated routing | — | Yes |
| Workflow automation | — | Yes |
| Knowledge sources | — | help centers, websites, documents, resolved tickets, Notion, Confluence, Google Docs, GitHub, Slack, databases |
Both are listed in Best Customer Service Automation Software. On Freedom251, Decagon scores higher on our published basis.