Side by side
Daktela Contact Center vs RingCentral RingCX
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+3
Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.
Visit Daktela Contact Center Paid APIMacWeb+1
RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).
Visit RingCentral RingCXThe facts
| Daktela Contact Center | RingCentral RingCX | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | API, Mac, Web, Windows |
| Lowest paid plan | SMS: €12 a month | RingCX: $65 a month |
| Plans published | 10 | 1 |
| Maker | Daktela Contact Center | RingCentral RingCX |
| Website | daktela.com | ringcentral.com |
| On call center software | #21 of 124 | #30 of 124 |
Daktela Contact Center: what it does well
- Unifies voice, live chat, email and social media.
- Bots can hand conversations to live agents.
- Includes helpdesk, analytics, QA reviews and knowledge base.
- Android and iOS apps include ticketing and calls.
- Every licence includes 24/7 local-language technical support.
What to know first
- No free plan.
- Setup and onboarding are billed once by project scope.
- AI packages use monthly flat fees.
RingCentral RingCX: what it does well
- One license includes voice and 20+ digital channels
- AI tools assist agents and supervisors
- More than 250 pre-built reports
- Campaign dialers include preview and predictive options
- Connects to over 50 tools through open APIs
What to know first
- No free plan
- Requires a RingEX account
- Unused monthly minutes do not roll over
- Overages apply to included minutes
Alternatives to Daktela Contact Center Alternatives to RingCentral RingCX The whole list