Side by side
Daktela Contact Center vs Netcall Omnichannel Contact Centre
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.
Visit Daktela Contact CenterChoose Netcall Omnichannel Contact Centre if your organisation needs one cloud platform for voice and digital customer conversations, with routing, AI assistance, translation, and agent context. Look elsewhere if you need published pricing or a platform fee sized differently from the listed 25-concurrent-agent plan.
Visit Netcall Omnichannel Contact CentreThe facts
| Daktela Contact Center | Netcall Omnichannel Contact Centre | |
|---|---|---|
| Free plan | A free trial | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | SMS: €12 a month | Liberty Converse platform fee (including 25 Concurrent Agents): £20,700 a year |
| Plans published | 10 | 1 |
| Maker | Daktela Contact Center | Netcall Omnichannel Contact Centre |
| Website | daktela.com | netcall.com |
| On call center software | #21 of 124 | #79 of 124 |
Daktela Contact Center: what it does well
- Unifies voice, live chat, email and social media.
- Bots can hand conversations to live agents.
- Includes helpdesk, analytics, QA reviews and knowledge base.
- Android and iOS apps include ticketing and calls.
- Every licence includes 24/7 local-language technical support.
What to know first
- No free plan.
- Setup and onboarding are billed once by project scope.
- AI packages use monthly flat fees.
Netcall Omnichannel Contact Centre: what it does well
- Coordinates voice, email, SMS, chat, social, video, and callbacks.
- Routes interactions by agent skills and issue complexity.
- AI assistants can pass conversations to agents with suggested responses.
- Translates chats from over 75 languages into English.
- Includes PCI-compliant payment handling, GDPR controls, and SSO.
What to know first
- Pricing is available on request.
- The listed platform fee includes 25 concurrent agents.
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