Side by side
CrossCX vs Medallia
Both stand on customer experience management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APISelf-hostedWeb
CrossCX brings interaction analysis, quality monitoring, surveys, training, and data tools into a modular platform for structured service teams. Buyers should request pricing and confirm which modules and deployment option meet their needs.
Visit CrossCX Paid AndroidAPIiPhone+1
Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows. Consider another option if you need a price you can evaluate without contacting sales.
Visit MedalliaThe facts
| CrossCX | Medallia | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 1 |
| Maker | Not published | Medallia |
| Website | crosscx.com | medallia.com |
| On customer experience management software | #19 of 34 | #15 of 34 |
CrossCX: what it does well
- Modules can be purchased and implemented separately.
- Cross-Mining supports more than 30 languages.
- More than 25 ready-to-use connectors are listed.
- SaaS, on-premises, and private-cloud deployment options.
- Read-only data connections are the default.
What to know first
- Pricing is available on request only.
- No free trial period is stated.
Medallia: what it does well
- Collects surveys, voice, chat, web, social, employee, and video signals.
- Analyzes structured and unstructured data with AI-powered themes and root-cause analysis.
- Includes alerts, case management, reporting, and closed-loop feedback workflows.
- Offers hundreds of integrations and APIs for legacy-system connections.
- Mobile app provides employees feedback, dashboards, metrics, alerts, and action tools.
What to know first
- Pricing is available by contacting sales.
- The Experience Cloud plan uses annual tiers priced by Experience Data Record.
Alternatives to CrossCX Alternatives to Medallia The whole list