Side by side
Crisp vs Frappe Helpdesk
Both stand on customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+3
Crisp combines shared customer conversations with help content, AI training and workflow tools. The free plan allows unlimited conversations but has two seats and no AI credits.
Visit Crisp
Free plan API
Frappe Helpdesk combines core ticketing functions with customer-facing tools and API access. Its free option, self-host plan and paid hosting tiers give teams several deployment paths.
Visit Frappe HelpdeskThe facts
| Crisp | Frappe Helpdesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | API |
| Lowest paid plan | Mini: $45 per workspace a month | See the plans |
| Plans published | 5 | 4 |
| Maker | Crisp | Frappe Helpdesk |
| Website | crisp.chat | frappe.io |
| On customer support software | #5 of 29 | #9 of 29 |
Crisp: what it does well
- All inbound channels feed one collaborative inbox
- AI can be trained on several content types
- No-code workflows support internal and customer-facing automation
- Free plan includes unlimited conversations
- 14-day trial includes all features without a card
What to know first
- Free plan has no AI credits
- Free plan includes two seats
- Mini costs $45 a month per workspace
Frappe Helpdesk: what it does well
- Shared inbox for support work
- SLA management included
- Ticket automation available
- Customer portal and help center
- Unlimited quantities on listed tiers
What to know first
- API is the only listed platform
- Hosted tiers have monthly costs
- 14-day trial only
Alternatives to Crisp Alternatives to Frappe Helpdesk The whole list