Side by side

Convin vs Scorebuddy Conversation Analytics

Both stand on call center speech analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Convin

Free plan AndroidAPIiPhone+1

Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels. Its free offering is focused on manual quality management; broader customized plans have pricing on request.

Visit Convin

Scorebuddy Conversation Analytics

Free plan APIWeb

Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views. Buyers should confirm package fit and pricing, since the feature is listed for Elite and costs vary by users and plan.

Visit Scorebuddy Conversation Analytics

The facts

	Convin	Scorebuddy Conversation Analytics
Free plan	Yes	Yes
Open source	No	Not published
Runs on	Android, API, iPhone, Web	API, Web
Lowest paid plan	Free or on request	Foundation: $24 per user a month
Plans published	2	6
Maker	Not published	Not published
Website	convin.ai	scorebuddycx.com
On call center speech analytics software	#1 of 37	#2 of 37

Convin: what it does well

Analyzes voice, video, and email interactions.
Supports analysis in 70+ languages.
Offers on-premises and two cloud deployment options.
Automates quality scoring across calls, chats, and email.
Includes a free manual QA plan.

What to know first

Customized plan pricing is available on request.
The free plan is limited to quality management features.

Scorebuddy Conversation Analytics: what it does well

Analyzes interactions across channels.
Tracks sentiment, customer effort scores, and NPS.
Custom topics can be applied to historical conversations.
Guided 14-day free trial is available.

What to know first

No free plan is offered.
Conversation Analytics is listed in the Elite plan.
Pricing is available on request.

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