Side by side
Complyr vs Forseti Complaints Management System
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Complyr if a regulated complaint team needs case records, configurable workflows and reporting together. Starter supports one team, while Professional supports up to three teams and 20 users. Teams needing more can consider Enterprise, which has no stated maximum for users or teams.
Visit ComplyrChoose Forseti if your regulated organisation needs a complaints workflow aligned with FCA DISP, monitoring across products and services, and complaint reporting. Look elsewhere if you need a free plan or want published price amounts before contacting the vendor.
Visit Forseti Complaints Management SystemThe facts
| Complyr | Forseti Complaints Management System | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Web | API, Web |
| Lowest paid plan | Starter: £588 a year | Not published |
| Plans published | 3 | None |
| Maker | Complyr | Not published |
| Website | complyr.co.uk | forseticomplaints.com |
| On complaint management software | #6 of 26 | #10 of 26 |
Complyr: what it does well
- Structured case files hold evidence, actions and decision rationale.
- Teams configure workflows without technical knowledge or IT support.
- Portal links messages and file sharing to complaint cases.
- Real-time dashboards and complaint reporting use structured case data.
- All plans include listed security controls and secure file storage.
What to know first
- Starter is limited to one team and 3–5 users.
- Professional costs £89.00 per month and caps teams at three.
- Enterprise pricing is not provided in the plan details.
Forseti Complaints Management System: what it does well
- Standard complaints journey aligns with FCA DISP regulations.
- Includes acknowledgement and eight-week holding letter templates.
- Monitors complaints across multiple products and services.
- API data transfer is a standard feature at no additional cost.
- Optional Q&A checks let managers request amendments to handler work.
What to know first
- There is no free plan.
- Pricing is available on request.
- Some reporting, Q&A, letter and workflow options are optional modules.
Alternatives to Complyr Alternatives to Forseti Complaints Management System The whole list