Side by side
CompassDocs vs FreeITSM
Both stand on it knowledge base software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source APILinuxMac+3
CompassDocs brings document authoring, search, access controls, and publishing together for team knowledge bases. The free Community option is self-hosted, while the managed Cloud offering is not yet available.
Visit CompassDocs
Free plan Open source APIExtensionLinux+4
FreeITSM covers ticketing, assets, and service management workflows without a paid tier, but deployment is self-hosted and formal support is not available. Consider the hosting requirements and possible AI-provider charges before adopting it.
Visit FreeITSMThe facts
| CompassDocs | FreeITSM | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Yes |
| Runs on | API, Linux, Mac, Self-hosted, Web, Windows | API, Extension, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Cloud: $8 per user a month | Free or on request |
| Plans published | 4 | 2 |
| Maker | Not published | Not published |
| Website | compassdocs.io | freeitsm.co.uk |
| On it knowledge base software | #1 of 60 | #2 of 60 |
CompassDocs: what it does well
- Rich text and Markdown editing
- Answers include inline document citations
- Roles and private spaces control access
- Scheduled backups and off-site mirroring
- Selected spaces can become a public read-only site
What to know first
- Cloud plan is not yet launched
- AI answers require an AI key
- Enterprise dedicated support costs $3,000 a year
FreeITSM: what it does well
- 23 integrated modules are included.
- Mailbox integration supports Microsoft 365 and Google Workspace.
- Asset tracking includes VMware discovery through vCenter.
- Lists SSO, encryption key management, and TOTP MFA.
- Free forever with no premium tiers.
What to know first
- No formal support is offered.
- AI provider usage may cost extra.
- Hosting requires the listed server setup options.
Alternatives to CompassDocs Alternatives to FreeITSM The whole list