Cognigy vs Decagon
| Cognigy | Decagon | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api, self-hosted, Web | Web |
| Human handoff | Yes | Yes |
| Supported channels | — | chat, voice, email, SMS, WhatsApp |
| Workflow actions | — | Yes |
| Voice support | — | Yes |
| Multilingual support | — | Yes |
| API access | — | Yes |
Both are listed in Best AI Customer Service Agents, Best AI Customer Service Software, Best Customer Service Automation Software. On Freedom251, Cognigy scores higher on our published basis.