Side by side
CloudTalk AI Voice Agent vs Freshcaller
Both stand on contact center as a service - midmarket software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+4
CloudTalk pairs automated call handling with escalation to human agents and a range of integrations. The listed US plans specify included minutes, so teams should consider call volume when choosing an option.
Visit CloudTalk AI Voice Agent Free plan AndroidiPhoneWeb
Freshcaller brings routing, call controls, and call intelligence into a cloud contact center, with integrations for other Freshworks products. The free plan adds per-minute charges, while annual Growth costs $15 a month and includes 2,000 incoming minutes monthly.
Visit FreshcallerThe facts
| CloudTalk AI Voice Agent | Freshcaller | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Web, Windows | Android, iPhone, Web |
| Lowest paid plan | See the plans | Growth: $15 a month |
| Plans published | 7 | 4 |
| Maker | CloudTalk AI Voice Agent | Not published |
| Website | cloudtalk.io | freshworks.com |
| On contact center as a service - midmarket software | #1 of 26 | #2 of 26 |
CloudTalk AI Voice Agent: what it does well
- Inbound and outbound calling with human handoff
- AI Receptionist understands 70+ languages and accents
- AI Specialist includes multi-step issue resolution
- 24/7 chat and email support in all plans
- Browser, desktop and mobile access
What to know first
- US AI Receptionist plan includes 200 minutes
- US AI Specialist plan includes 1,000 minutes
- API access starts on Essential and above
Freshcaller: what it does well
- Phone numbers are available from more than 90 countries.
- Supports team-, time-, and intent-based routing.
- Call recordings, transcripts, and live dashboards are included.
- 14-day trial includes Enterprise-plan features.
What to know first
- Free plan has per-minute charges.
- Mobile app is available only in English.
- Mobile app requires iOS 10 or Android 5.0 and higher.
Alternatives to CloudTalk AI Voice Agent Alternatives to Freshcaller The whole list