Side by side
Civica Complaints Management vs Thentia Cloud Complaints & Investigations
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Civica Complaints Management combines omnichannel complaint intake with configurable case workflows, reporting and integration options. Organisations considering it should enquire about pricing and assess whether its cloud deployment and listed controls fit their requirements.
Visit Civica Complaints ManagementConsider Thentia Cloud Complaints & Investigations if your regulatory organization needs a configurable public complaint portal and a detailed investigation record in a licensee database. Pricing requires contacting Thentia, and the listed platform is web-based.
Visit Thentia Cloud Complaints & InvestigationsThe facts
| Civica Complaints Management | Thentia Cloud Complaints & Investigations | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Civica Complaints Management | Not published |
| Website | civica.com | thentia.com |
| On complaint management software | #6 of 26 | #23 of 26 |
Civica Complaints Management: what it does well
- Captures feedback from web, phone, email and social media
- Configurable workflows use low-code and no-code tools
- Real-time keyword alerts support problem identification
- Offers REST and email APIs
- Cases have redactable audit trails
What to know first
- Pricing is available only by enquiry
- Requires cloud deployment
Thentia Cloud Complaints & Investigations: what it does well
- Public complaint submissions trigger real-time staff notifications.
- Agencies can customize complaint forms with a drag-and-drop editor.
- Case records cover evidence, witnesses, hearings, outcomes, and charges.
- Supports integrations with API-enabled third-party web applications.
- Lists federated authentication and optional two-factor authentication.
What to know first
- Pricing is on request.
- The listed platform is web-based.
- Phone support is available during business hours.
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