Side by side
Civica Complaints Management vs empower
Both stand on case management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+1
Civica Complaints Management combines omnichannel complaint intake with configurable case workflows, reporting and integration options. Organisations considering it should enquire about pricing and assess whether its cloud deployment and listed controls fit their requirements.
Visit Civica Complaints Management Paid Web
empower® combines structured employee relations case management with analytics, while transform adds guided manager self-service under HR oversight. Pricing is tailored and must be requested from AdviserPlus.
Visit empowerThe facts
| Civica Complaints Management | empower | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 2 |
| Maker | Civica Complaints Management | empower |
| Website | civica.com | adviserplus.com |
| On case management software | #34 of 179 | #101 of 179 |
Civica Complaints Management: what it does well
- Captures feedback from web, phone, email and social media
- Configurable workflows use low-code and no-code tools
- Real-time keyword alerts support problem identification
- Offers REST and email APIs
- Cases have redactable audit trails
What to know first
- Pricing is available only by enquiry
- Requires cloud deployment
empower: what it does well
- Supports multiple employee relations case types.
- Workflows include audit trails and policy-aligned processes.
- Dashboards help review trends and risks.
- Transform adds guided manager journeys for self-service.
- The maker lists MFA and role-based permissions.
What to know first
- Pricing is available by contacting AdviserPlus.
- Analytics uses a regular feed of customer people data.
- The platform is listed for web access.
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