Side by side
Civica Complaints Management vs Duck Creek Claims
Both stand on case management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Civica Complaints Management combines omnichannel complaint intake with configurable case workflows, reporting and integration options. Organisations considering it should enquire about pricing and assess whether its cloud deployment and listed controls fit their requirements.
Visit Civica Complaints ManagementP&C insurers looking for claims lifecycle management, configurable automation, and cloud delivery can consider Duck Creek Claims. Its stated capabilities span intake through recovery, with tools for low-complexity claim processing and integrations. Request pricing from the maker to assess fit and cost.
Visit Duck Creek ClaimsThe facts
| Civica Complaints Management | Duck Creek Claims | |
|---|---|---|
| Free plan | Not published | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | API, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Civica Complaints Management | Duck Creek Claims |
| Website | civica.com | duckcreek.com |
| On case management software | #34 of 179 | #75 of 179 |
Civica Complaints Management: what it does well
- Captures feedback from web, phone, email and social media
- Configurable workflows use low-code and no-code tools
- Real-time keyword alerts support problem identification
- Offers REST and email APIs
- Cases have redactable audit trails
What to know first
- Pricing is available only by enquiry
- Requires cloud deployment
Duck Creek Claims: what it does well
- Supports claims from first notice through settlement and recovery.
- Automates triage and decisions for low-complexity claims.
- Includes assignment, coverage verification, investigation, and recovery capabilities.
- Preconfigured content includes more than 1,000 business rules.
- Offers open REST APIs and prebuilt vendor integrations.
What to know first
- Paid product with pricing available only by request.
- Cloud deployment is delivered through a shared security responsibility model.
- PCI DSS applies only where customers use Duck Creek Embedded Payments.
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