Duck Creek Claims

Duck Creek Claims is claims-management software for property and casualty insurers, with capabilities spanning first notice of loss through settlement and recovery. It is best suited to claims and operations leaders coordinating complex or high-volume work. Its configurable automation and preconfigured content are substantial strengths, though buyers must request custom pricing.

Overview

The platform brings intake, routing, coverage verification, investigation, reserves and payments, and recovery into one claims lifecycle. An audit trail supports operational control, while configurable workflows can accommodate an insurer’s business rules. That breadth suits teams seeking to manage claims end to end; organizations that need only a simple intake form may find the scope excessive.

Duck Creek says its OnDemand service has processed more than 30 million claims and scaled to more than 60,000 claims per day during a catastrophe event. Those figures indicate experience with substantial volumes, but do not establish how it will perform for a particular insurer.

Key features

• Intake and workflow: Case intake forms, assignment and routing, and orchestrated workflows help move claims from initial notice through settlement and recovery.
• Automated decisioning: Configurable rules, automated triage, and straight-through processing can adjudicate and pay low-complexity claims. This is most useful where claims follow repeatable patterns; complex cases still have investigation and other workflow tools.
• Preconfigured content: Duck Creek describes more than 1,200 coverage types, 100 tasks, and 1,000 business rules as ready-made content. This offers a starting point for configuration, rather than requiring every rule and task to be created from scratch.
• Integrations: Open REST APIs, prebuilt vendor integrations, and valuation services support connections to external systems and straight-through processing. A partner ecosystem also includes offerings for fraud detection, damage estimation, claims assignment, and claims intelligence.
• Security and support: OnDemand has an ISO 27001-certified information security management system and annual independent SOC 1 Type II and SOC 2 Type II examinations. Its stated controls include web application firewalls, secure gateways, network isolation, and multifactor privileged access management. The support portal provides case logging, service requests, documentation, a user community, and training courses; individual logins are required.

Pricing

Duck Creek Claims is paid software with custom pricing; buyers must talk to sales. The single named plan, Duck Creek Claims, has no published price or stated seat, usage, or term limits. This makes it difficult to compare costs before engaging the maker, so insurers should request a quote against their expected claim volumes, integrations, and deployment needs.

Platforms

The product supports web access and APIs, and Duck Creek OnDemand is a cloud SaaS platform delivered with Microsoft Azure under a shared security responsibility model. PCI DSS applies when customers use Duck Creek Embedded Payments; other OnDemand offerings may fall outside the cardholder-data environment and PCI DSS scope. Insurers should assess that distinction against their payment setup and compliance responsibilities.

Who it's for

Duck Creek Claims is aimed at P&C insurers and the claims and operations leaders responsible for lifecycle processing. It is a stronger fit for organizations that need configurable rules, automated handling of straightforward claims, and connected workflows across investigation, payment, and recovery than for buyers seeking a narrow case intake tool.

Pros and cons

• Pro: Lifecycle coverage includes intake, verification, investigation, reserves, payments, and recovery, reducing the need to treat each stage as a separate workflow.
• Pro: Preconfigured coverage types, tasks, and rules provide a substantial base for configuring claims operations.
• Pro: APIs and prebuilt integrations offer routes to connect vendor services and valuation capabilities.
• Con: Custom pricing requires a sales conversation, limiting upfront cost comparison.
• Con: The listed client platforms are web and API, so teams looking for dedicated mobile apps should consider alternatives.

Alternatives

Origami Risk Claims is another paid option, with Android, iOS, web, and API platforms; consider it if mobile apps are important to your claims team. Conduent HSP Payer Suite supports API, web, and self-hosted deployment, making it worth comparing if self-hosting matters. CoverGo is a paid modular platform with API, web, and self-hosted support; consider it if a modular approach is a priority.

tech11 Insurance Platform is a paid option with API, web, and self-hosted platforms. Adcubum SYRIUS is a paid option available through API and self-hosted platforms. EIS ClaimCore is a paid option with API and web access. Mavera DSS is a paid web option, while Salesforce Insurance Claims Management is a paid web option.

For broader comparison, browse Insurance Claims Management or Case Management Software.

Verdict

P&C insurers that need configurable claims workflows, automated handling of low-complexity cases, and coverage from intake through recovery should consider Duck Creek Claims. Its strongest case is the combination of lifecycle breadth and preconfigured rules; the main reason to look elsewhere is custom pricing, particularly if you need an upfront cost comparison or mobile client access.