Side by side
CERNE ITSM Agent vs SysAid
Both stand on ai it agents. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid LinuxMacWeb+1
Visit CERNE ITSM Agent 
Free trial AndroidAPIExtension+6
Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations. Professional has a published price and includes defined asset and Workato-credit allowances. Look elsewhere if you need a free plan, or compare deployment requirements carefully if you are considering On-Premises because some features are Cloud-only.
Visit SysAidThe facts
| CERNE ITSM Agent | SysAid | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | No |
| Runs on | Linux, Mac, Web, Windows | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | Professional: $89 per agent a month |
| Plans published | None | 2 |
| Maker | Not published | Not published |
| Website | unityone.ai | sysaid.com |
| On ai it agents | #11 of 24 | #7 of 24 |
CERNE ITSM Agent: what it does well
SysAid: what it does well
- Handles incidents, requests, changes and problems.
- Includes asset discovery, inventory and monitoring.
- Offers Workato integrations with more than 1,000 applications.
- Mobile apps support incident and request updates on iOS and Android.
- Both plans list 24/6 support.
What to know first
- There is no free plan.
- Professional includes 250 managed assets and 100K Workato credits.
- Enterprise is custom priced and starts at 20 agents.
- Some features are available only in the Cloud edition.
Alternatives to CERNE ITSM Agent Alternatives to SysAid The whole list