Side by side
Callu vs KIX
Both stand on it incident management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Choose Callu if you want a free, MIT-licensed incident platform that your organization can self-host, with on-call scheduling, escalation, alerting and status tools. Teams that need a mobile app should account for its planned status, and deployment requires Docker and Docker Compose.
Visit Callu
Free plan Open source AndroidAPIiPhone+4
KIX combines ticket handling, asset management, and integration options for service teams, with cloud and on-premises deployment choices. The free Start edition has limited functionality and no support or maintenance; paid plans are available from €33 a month per agent.
Visit KIXThe facts
| Callu | KIX | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Free or on request | KIX Pro Business Cloud: €33 per agent a month |
| Plans published | 1 | 5 |
| Maker | Not published | Not published |
| Website | callu.app | kixdesk.com |
| On it incident management software | #7 of 31 | #3 of 31 |
Callu: what it does well
- Free and open source under the MIT License, with no per-seat fees.
- Timezone-aware on-call rotations support overrides.
- Escalation policies can target users, schedules or teams.
- Includes phone paging and per-incident WebRTC war rooms.
- Public status pages include uptime history and email subscribers.
What to know first
- Deployment requires Docker and Docker Compose.
- The mobile app is planned, rather than listed as available.
- Webhook and callback HMAC is optional while mandatory HMAC matures.
KIX: what it does well
- Tickets support list and Kanban views.
- Links assets with tickets and service level agreements.
- Provides a REST API and integration options.
- Offers cloud and on-premises deployment.
- Full-access trial lasts 30 days.
What to know first
- KIX Start has limited functionality.
- KIX Start includes no support or maintenance.
- Business Cloud starts at €33 a month per agent.
- Regular single-instance use requires a Debian- or Ubuntu-based AMD64 Linux host.