Side by side
CallHub vs Zendesk Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+3
CallHub combines phone banking, messaging, outreach, and workflow tools, with integrations and an API for connecting data. Compare Essential’s stated limits with your team’s needs; Scale’s price is not listed.
Visit CallHub Paid Web
Zendesk Contact Center combines telephony, digital channels, agent tools, and service reporting. Buyers should account for the required Suite plan and additional Minutes Block charges.
Visit Zendesk Contact CenterThe facts
| CallHub | Zendesk Contact Center | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Web |
| Lowest paid plan | Free or on request | Minutes Block: $33 a month |
| Plans published | 2 | 2 |
| Maker | CallHub | Zendesk Contact Center |
| Website | callhub.io | zendesk.com |
| On call center software | #36 of 124 | #70 of 124 |
CallHub: what it does well
- Supports phone, voice, text, email, and workflow channels.
- Offers four listed dialing modes.
- Texting includes surveys, link tracking, and profanity filtering.
- API supports custom two-way data flows.
- Android and iOS apps are available.
What to know first
- Essential is limited to 10,000 contacts and 10 agents.
- Essential lists only five team members.
- Chrome is recommended for browser calling.
- Scale price is not listed.
Zendesk Contact Center: what it does well
- Inbound and outbound calling
- IVR builder included
- Omnichannel social, web, mobile, voice, email
- Workforce management listed
- Interactive reports with scheduled delivery
What to know first
- No free plan
- Requires a Zendesk Suite plan
- Minutes Block costs extra
- Annual billing applies
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