Side by side
C-Zentrix Contact Center vs Zendesk Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
C-Zentrix combines call handling, digital channels, routing, workforce management, and CRM integrations in one contact center platform. Free options are listed, while paid-plan prices require a request.
Visit C-Zentrix Contact Center Paid Web
Zendesk Contact Center combines telephony, digital channels, agent tools, and service reporting. Buyers should account for the required Suite plan and additional Minutes Block charges.
Visit Zendesk Contact CenterThe facts
| C-Zentrix Contact Center | Zendesk Contact Center | |
|---|---|---|
| Free plan | Yes | No |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Web |
| Lowest paid plan | Free or on request | Minutes Block: $33 a month |
| Plans published | 13 | 2 |
| Maker | C-Zentrix Contact Center | Zendesk Contact Center |
| Website | c-zentrix.com | zendesk.com |
| On call center software | #4 of 131 | #74 of 131 |
C-Zentrix Contact Center: what it does well
- Supports voice and multiple digital interaction channels.
- Offers skill-based routing and automatic call distribution.
- Includes workforce management and an IVR builder.
- Records calls with customer-selected storage location.
- Available on Android, iOS, web, API, and self-hosted environments.
What to know first
- Paid plan pricing is available only on request.
- Free voice options include limited initial call credit.
- Some free CRM and chat options are single-user.
Zendesk Contact Center: what it does well
- Inbound and outbound calling
- IVR builder included
- Omnichannel social, web, mobile, voice, email
- Workforce management listed
- Interactive reports with scheduled delivery
What to know first
- No free plan
- Requires a Zendesk Suite plan
- Minutes Block costs extra
- Annual billing applies
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