Side by side
Brandwatch Listen vs Chattrik Omni Channel
Both stand on social customer service software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Choose Brandwatch Listen if your team needs broad conversation monitoring, sentiment analysis, and alerts across social platforms and the web. Look elsewhere if you need a free plan or guaranteed saved-search access outside your organization’s Social Media Management contract.
Visit Brandwatch Listen
Free trial AndroidiPhoneWeb
Chattrik Omni Channel centralizes multiple customer-chat channels with assignment, routing, history, and reporting tools. Teams should account for per-seat pricing and the absence of a free plan.
Visit Chattrik Omni ChannelThe facts
| Brandwatch Listen | Chattrik Omni Channel | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, iPhone, Web |
| Lowest paid plan | Free or on request | Starter: $14.99 a month |
| Plans published | 1 | 3 |
| Maker | Not published | Not published |
| Website | brandwatch.com | chattrik.com |
| On social customer service software | #18 of 35 | #10 of 35 |
Brandwatch Listen: what it does well
- Covers major social networks and the wider web.
- Searches use unlimited queries and 48 Boolean operators.
- Saved searches can provide up to a year of data.
- Analyzes sentiment in multiple languages.
- Email alerts can flag mention changes and negative comments.
What to know first
- There is no free plan.
- Pricing is available on request.
- Quick searches cover only the last month and cannot be revisited, shared, or used for alerts.
- Saved-search access depends on the organization’s contract.
Chattrik Omni Channel: what it does well
- Unified inbox for Messenger, Instagram, and website chat
- Conversation history provides cross-channel context
- Chats can be assigned and routed
- Mobile replies and real-time notifications
- Includes team activity insights
What to know first
- No free plan
- Enterprise pricing is custom
- Starter and Growth prices are per seat
Alternatives to Brandwatch Listen Alternatives to Chattrik Omni Channel The whole list