Side by side
Avaya Aura Private Cloud vs GOautodial
Both stand on omnichannel contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+4
Avaya Aura Private Cloud combines employee communications with contact-centre planning features and supports a hybrid deployment approach. Prospective customers should confirm the Teams requirements and request pricing details.
Visit Avaya Aura Private Cloud Free plan APILinuxSelf-hosted+1
GOautodial brings dialing, inbound call handling, CRM, and reporting into an open-source suite. Its paid setup and support services have listed prices and conditions, while the project README points users to its community portal for help.
Visit GOautodialThe facts
| Avaya Aura Private Cloud | GOautodial | |
|---|---|---|
| Free plan | No | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Web, Windows | API, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | Managed Services: $30 a month |
| Plans published | 1 | 3 |
| Maker | Avaya Aura Private Cloud | Not published |
| Website | avaya.com | goautodial.org |
| On omnichannel contact center software | #18 of 41 | #2 of 41 |
Avaya Aura Private Cloud: what it does well
- Runs on a dedicated Microsoft Azure instance.
- Includes calling, messaging and video meetings.
- Offers workforce management and scheduling tools.
- Admin Portal supports self-service customization.
- Lists Android, iOS, macOS, web and Windows.
What to know first
- No free plan is listed.
- Pricing is available on request.
- Teams routing requires a suitable Microsoft license and configuration.
GOautodial: what it does well
- Includes predictive, preview, manual, and progressive dialing.
- Provides inbound IVR and automatic call distribution.
- Lists CRM, reports, analytics, and REST APIs.
- WebRTC browser calling is described in the v4 announcement.
- An x86_64 ISO installer is available.
What to know first
- Ticketing, instant messaging, and social media are under development.
- New Server Setup requires SSH access to a public IP.
- New Server Setup configures one IVR level only.
- Managed Services starts at $30 a month.
Alternatives to Avaya Aura Private Cloud Alternatives to GOautodial The whole list