Avaya Aura Private Cloud vs Contact
| Avaya Aura Private Cloud | Contact | |
|---|---|---|
| Free trial | Yes | |
| Platforms | Android, api, iOS, macOS, Web, Windows | Windows |
| Free plan | No | |
| Paid from | 48 /user/mo | |
| Included users | 20 users | |
| Business numbers | multiple | |
| Auto attendant | Yes | |
| Call routing | custom | |
| Voicemail transcription | Yes | |
| Desktop and mobile apps | Yes | |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Business calling | Yes | |
| Team messaging | Yes | |
| Video meetings | Yes | |
| Call recording | Yes | |
| Screen pop | Yes | |
| In-call controls | Yes | |
| Deployment | on-premises | |
| Supported phone systems | Cisco Call Manager 5.0; Cisco Call Manager 5.1; Cisco Call Manager 6.0; Cisco Call Manager 7.1; Cisco Call Manager 8; Cisco CME |
Listed together in Best Computer Telephony Integration Software