Side by side
Avaya Aura Contact Center vs Zoom Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APILinuxSelf-hosted+1
Avaya Aura Contact Center combines broad channel handling with Avaya telephony integration, routing, reporting, and developer interfaces. Its infrastructure requirements, concurrency limit, and release-support history should be reviewed during planning.
Visit Avaya Aura Contact Center
Paid AndroidAPIiPhone+3
Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.
Visit Zoom Contact CenterThe facts
| Avaya Aura Contact Center | Zoom Contact Center | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Linux, Self-hosted, Windows | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Not published | Essentials: $69 a month |
| Plans published | None | 6 |
| Maker | Not published | Not published |
| Website | avaya.com | zoom.com |
| On call center software | #74 of 124 | #32 of 124 |
Avaya Aura Contact Center: what it does well
- Supports voice and numerous multimedia contact types
- Inbound and outbound intelligent routing
- Real-time and historical reporting
- REST, SOAP, and Contact Control SDKs
- Windows and Linux deployment options
What to know first
- Pricing is on request
- Some multimedia channels need additional infrastructure
- Agents can handle up to five concurrent contacts
- Older releases have listed support end dates
Zoom Contact Center: what it does well
- Combines voice, video, chat, SMS, email, and social media
- Routes interactions while preserving customer context
- Role-based dashboards show live and historical data
- Reports can connect to business intelligence tools through APIs
What to know first
- No free plan is listed
- Email, social, outbound dialers, and cobrowse require Premium
- Workforce Management is listed with Elite
- PSTN calls may not be encrypted
Alternatives to Avaya Aura Contact Center Alternatives to Zoom Contact Center The whole list