Side by side
Andrea Helpdesk vs HESK
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
Andrea Helpdesk offers ticketing, email handling, collaboration and customer-facing tools in a self-hosted package with a free plan. Teams should account for the listed server requirements and the absence of a paid support offering.
Visit Andrea Helpdesk Free plan Self-hostedWeb
Choose HESK if your team wants ticket organization and a knowledgebase, with a choice between self-hosting and managed cloud hosting. HESK Free requires you to manage the hosting environment, while Cloud plans have monthly prices and VAT in addition to their listed terms.
Visit HESKThe facts
| Andrea Helpdesk | HESK | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Self-hosted, Web |
| Lowest paid plan | Free or on request | Hesk Cloud: $29.99 a month |
| Plans published | 1 | 6 |
| Maker | Not published | HESK |
| Website | andreahelpdesk.com | hesk.com |
| On help desk software | #19 of 101 | #23 of 101 |
Andrea Helpdesk: what it does well
- Free plan includes unlimited agents and tickets.
- Tickets can arrive through email, agent interface or portal.
- Includes a knowledge base and customer portal.
- Agents can collaborate through chat and direct messages.
- Provides a REST API.
What to know first
- Requires PHP 8.1 or newer.
- Requires MySQL 8.0 or newer.
- No paid support offering is listed; help is directed to GitHub issues.
HESK: what it does well
- Organizes tickets by category, priority, status, assignment, and history.
- Includes a knowledgebase for FAQs, guides, and common solutions.
- Offers canned replies, time tracking, reports, and reply ratings.
- HESK Cloud includes managed hosting, updates, daily backups, SSL, and server maintenance.
- Cloud hosting locations include the US, European Union, and Australia.
What to know first
- HESK Free users manage installation, updates, backups, SSL, and server configuration.
- HESK Cloud email-to-ticket fetching is disabled by default and requires contacting HESK to enable.
- The self-hosted license removes branding but does not add features.
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