Side by side
Alloy Navigator vs HelpMaster
Both stand on it help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+5
Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options. Look elsewhere if you need a free plan; also account for additional cloud hosting fees when estimating costs.
Visit Alloy Navigator Free trial APISelf-hostedWeb+1
HelpMaster offers broad service-management workflows with customer-controlled hosting and web, Windows, and API access. Organizations should account for subscription licensing and separate training or consulting costs.
Visit HelpMasterThe facts
| Alloy Navigator | HelpMaster | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows | API, Self-hosted, Web, Windows |
| Lowest paid plan | Alloy Navigator Explorer: $19 per technician a month | Small team: A$25 a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | alloysoftware.com | helpmasterpro.com |
| On it help desk software | #18 of 49 | #22 of 49 |
Alloy Navigator: what it does well
- Includes ITIL processes and configurable workflow components.
- Customizable self-service portal needs no coding.
- Supports on-premises, SaaS, Azure, and AWS deployment.
- Offers native iOS and Android apps and an inventory scanner.
- Plans include unlimited requesters.
What to know first
- There is no free plan.
- Cloud hosting fees are additional to base product prices.
- Explorer is limited to 3 technicians.
HelpMaster: what it does well
- Customer-controlled on-premise hosting
- Ticketing with email-to-ticket conversion
- Client portal users do not consume licenses
- Searchable knowledge base for self-service
- Web API and major workplace integrations
What to know first
- No free plan
- Requires customer-managed infrastructure
- Training and consulting cost separately
- Subscriptions are priced per license
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