Agentforce IT Service vs FreeITSM
| Agentforce IT Service | FreeITSM | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | No | |
| Paid from | $15/mo | Free |
| Platforms | Web | api, Linux, self-hosted, Web, Windows |
| Free plan | No | Yes |
| Paid from | 15 /user/mo | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | cloud | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Change audit trail | Yes |
Listed together in Best IT Problem Management Software