Side by side
Agentforce Contact Center vs SAP SuccessFactors Enterprise Service Management
Both stand on hr service delivery software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities. Contact Center Plus is the listed option that includes workforce and quality management. Teams seeking a free plan should look elsewhere.
Visit Agentforce Contact CenterSAP SuccessFactors Enterprise Service Management brings employee information access and service workflows into one paid web product. Its trial offers an evaluation period, while final pricing requires contacting SAP.
Visit SAP SuccessFactors Enterprise Service ManagementThe facts
| Agentforce Contact Center | SAP SuccessFactors Enterprise Service Management | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Web |
| Lowest paid plan | Workforce Management: $50 a month | Not published |
| Plans published | 4 | None |
| Maker | Not published | Not published |
| Website | salesforce.com | sap.com |
| On hr service delivery software | #4 of 28 | #28 of 28 |
Agentforce Contact Center: what it does well
- Available on web, iOS, and Android.
- Includes native voice and digital channels on the Contact Center plan.
- Supports outbound dialing, shared inbox, and customer and employee portals.
- Offers ticket automation, workflow automation, and approval workflows.
- Lists offline mode and API access.
What to know first
- There is no free plan.
- Contact Center Voice requires Agentforce 1 Edition billing.
- Workforce and quality management are included in the $250 a month Plus plan.
SAP SuccessFactors Enterprise Service Management: what it does well
- Employee portal included
- Knowledge base included
- Workflow automation
- Approval workflows
- 30-day trial
What to know first
- No free plan
- Pricing requires a request
- Web platform only
Alternatives to Agentforce Contact Center Alternatives to SAP SuccessFactors Enterprise Service Management The whole list