AgentDesk vs PolyAI
| AgentDesk | PolyAI | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web | Web |
| Free plan | Yes | No |
| Supported channels | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | voice, webchat, SMS, WhatsApp |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| API access | Yes | Yes |
| Voice support | — | Yes |
| Multilingual support | — | Yes |
Both are listed in Best AI Customer Service Agents, Best AI Customer Service Software. On Freedom251, AgentDesk scores higher on our published basis.